Frequently Asked Questions
I did't receive the activation link. How do I proceed?
First, please check your spam. Second, if you did not receive the email, you can use the forgot password feature on the login page to get back an activation link.
I need more details on a specific pipeline. Where can I find its description?
On the submit page, once the desired piepline is selected, you can access the description page where the protocol is described. In addition, you have the references of the scientific articles at the end of this page (all pdfs are open access). The description page can be also accessed from SERVICE tab or by clicking on the icon of the pipeline on the HOME page. These references are also directly accessible using the icon during submission.
How to cite the use of the platform or of a specific pipeline?
See bottom of homepage.
Is it possible to be informed in advance of the availability of new pipelines?
You can enable "Beta" notification in your profile to receive platform news in advance, such as the availability of new pipelines.
Is it possible to deactivate emails?
Only e-mails send upon successful completion of jobs may be disabled. Change "Send progress notification by email" in your profile E-mails regarding failed jobs or general platform information will still be sent.
Is it possible to retrieve jobs after 30 days?
As explained in our Terms of use, after 30 days, all the images, data and the results are deleted forever and cannot be recovered.
A given pipeline is crashing with my images. How do I proceed?
Please, check the pipeline description first to see what the requirements are, especially the expected modality. In particular, our pipelines require unprocessed images, typically skull-stripped image will likely fail. Moreover, they will most likely fail if you submit an image where the brain is cropped and is not visible in its entirety. Additionally, pipeline failures are expected if you submit an image acquired with a contrast agent, such as gadolinum for example.
I used two different pipelines, and the volumes for the same structure are different. Is this normal?
Yes, this is completely normal since each tool follows a different segmentation protocol. As a result, the same structure may have different boundaries depending on the anatomical definition used. Please refer to the documentation of each pipeline for details about the protocols used, and select the one that best suits your needs. The scientific references are directly accessible using the icon.
The pipeline finished, but I have an issue on the obtained results. How to report a bug?
To report an issue on the platform or the pipelines, please use this Bug Report page.